Frequently Asked Questions
Everything you need to know about shopping with French Connection UK.
What are your standard delivery times and costs?
Standard UK delivery takes 3-5 working days and is free on orders over £50. For orders under £50, a flat rate of £3.95 applies. Next-day delivery options are available for orders placed before 2pm.
How do I return an item I purchased online?
We offer a 28-day return policy. Items must be in their original condition with tags attached. You can return items via our online portal using ReBound or at any standalone French Connection store.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment options via PayPal, Apple Pay, and interest-free installments through Klarna.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements for UK, US, and EU sizing to help you find the perfect fit across our clothing and footwear ranges.
Can I track the status of my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link from our courier partner to monitor your delivery progress.
Do you offer international shipping?
Yes, French Connection ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the checkout stage.